PAYMENT OPTIONS,
REFUND & FAQS
At Virtual English, we make enrolment simple, transparent, and flexible.
Choose the payment method that suits you best, with the confidence
that all transactions are secure and processed in USD only.
PAYMENT OPTIONS,
REFUND & FAQS
At Virtual English, we make enrolment simple, transparent, and flexible.
Choose the payment method that suits you best, with the confidence
that all transactions are secure and processed in USD only.
PAYMENT OPTIONS
Credit & Debit Cards
(via PayPal or Stripe)
We accept all major cards
including Visa, Mastercard,
and American Express.
Instant confirmation –
enrolment is secured once payment is processed.Worldwide availability –
accepted in most countries.No hidden charges – the amount you see in USD is the amount you pay.
PayPal
Fast checkout – use your PayPal balance or linked cards.
Standard fees - 2.59%–3.49% + $0.49 per transaction (depends on account type and region).
Safe and trusted – strong buyer protection worldwide.
PayPal
Fast checkout – use your PayPal balance or linked cards.
Standard fees - 2.59%–3.49% + $0.49 per transaction (depends on account type and region).
Safe and trusted – strong buyer protection worldwide.
Stripe
Our primary international payment partner.
Secure currency handling – all student payments are in USD; Stripe converts securely to our Australian account.
Fraud protection – powered by Stripe Radar with real-time fraud detection.
Transparent fees:
1.75% + $0.30 (domestic cards)
2.9% + $0.30 (international cards)
Refunds: If applicable, refunds usually appear within 5–10 business days.
Stripe
Our primary international payment partner.
Secure currency handling – all student payments are in USD; Stripe converts securely to our Australian account.
Fraud protection – powered by Stripe Radar with real-time fraud detection.
Transparent fees:
1.75% + $0.30 (domestic cards)
2.9% + $0.30 (international cards)
Refunds: If applicable, refunds usually appear within 5–10 business days.
12-MONTH PAYMENT PLAN
We understand that flexibility matters. That’s why Virtual English offers a monthly payment plan for all courses.
A1 & A2 Courses:
$87.25 USD
per month × 12 months
A1 & A2 Courses:
$87.25 USD
per month × 12 months
B1–C1 Courses:
$127.25 USD
per month × 12 months
B1–C1 Courses:
$127.25 USD
per month × 12 months
FEATURES OF THE PLAN
FEATURES OF THE PLAN
Payments are securely processed via Stripe or PayPal
Automatic monthly billing until the course is paid in full.
All payments are processed via secure, encrypted gateways.
Virtual English does not store payment details.
Students will only ever see charges in USD.
SECURITY & TRANSPARENCY
SECURITY & TRANSPARENCY
REFUND & DEFERRAL POLICY
We want you to feel confident about your enrolment.
REFUND & DEFERRAL POLICY
We want you to feel confident about your enrolment.
1
MINIMUM ENROLMENTS
- Each class requires 15 students to run.
- If a class does not run, you may choose:
2
REFUND PROCESS
- Refunds are issued via your original payment method (PayPal or Stripe).
- Funds usually appear within 5–10 business days.
3
DEFERRAL OPTION
- If you defer, your enrolment is automatically moved to the next available start date at no extra cost.
Need Help?
For any questions about payments, refunds, or enrolments, please contact:
Enrolments: [email protected]
We are here to support you every step of the way.
Ready to start your journey to
confident English?
Join the Waitlist →
© 2025 Virtual English Holdings Pty Ltd
(FAQS)
FREQUENTLY ASKED QUESTIONS
What if I change my mind after enrolling?
Contact us before the course begins.
You may be eligible for a refund or deferral.
Can I switch to another level?
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What if my course doesn’t reach the minimum?
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What if I miss a class?
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How long does it take to receive a refund?
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Are there any extra fees?
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Can I use the payment plan for any course?
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