PAYMENT OPTIONS,
REFUND & FAQS

At Virtual English, we make enrolment simple, transparent, and flexible.
Choose the payment method that suits you best, with the confidence
that all transactions are secure and processed in USD only.

PAYMENT OPTIONS,
REFUND & FAQS

At Virtual English, we make enrolment simple, transparent, and flexible.
Choose the payment method that suits you best, with the confidence
that all transactions are secure and processed in USD only.

PAYMENT OPTIONS

Credit & Debit Cards
(via PayPal or Stripe)

We accept all major cards
including Visa, Mastercard,
and American Express.

Instant confirmation –
enrolment is secured once payment is processed.
Worldwide availability –
accepted in most countries.
No hidden charges – the amount you see in USD is the amount you pay.

PayPal

Fast checkout – use your PayPal balance or linked cards.

Standard fees - 2.59%–3.49% + $0.49 per transaction (depends on account type and region).

Safe and trusted – strong buyer protection worldwide.

PayPal

Fast checkout – use your PayPal balance or linked cards.

Standard fees - 2.59%–3.49% + $0.49 per transaction (depends on account type and region).

Safe and trusted – strong buyer protection worldwide.

Stripe

Our primary international payment partner.

Secure currency handling – all student payments are in USD; Stripe converts securely to our Australian account.

Fraud protection – powered by Stripe Radar with real-time fraud detection.
Transparent fees:
- 1.75% + $0.30 (domestic cards)
- 2.9% + $0.30 (international cards)

Refunds: If applicable, refunds usually appear within 5–10 business days.

Stripe

Our primary international payment partner.

Secure currency handling – all student payments are in USD; Stripe converts securely to our Australian account.

Fraud protection – powered by Stripe Radar with real-time fraud detection.
Transparent fees:
- 1.75% + $0.30 (domestic cards)
- 2.9% + $0.30 (international cards)

Refunds: If applicable, refunds usually appear within 5–10 business days.

12-MONTH PAYMENT PLAN

We understand that flexibility matters. That’s why Virtual English offers a monthly payment plan for all courses.

A1 & A2 Courses:

$87.25 USD

per month × 12 months

A1 & A2 Courses:

$87.25 USD

per month × 12 months

B1–C1 Courses:

$127.25 USD

per month × 12 months

B1–C1 Courses:

$127.25 USD

per month × 12 months

FEATURES OF THE PLAN

Payments are securely processed via Stripe or PayPal

Automatic monthly billing until the course is paid in full.

All payments are processed via secure, encrypted gateways.

Virtual English does not store payment details.

Students will only ever see charges in USD.

SECURITY & TRANSPARENCY

REFUND & DEFERRAL POLICY

We want you to feel confident about your enrolment.

REFUND & DEFERRAL POLICY

We want you to feel confident about your enrolment.

1 MINIMUM ENROLMENTS

Each class requires 15 students to run.
If a class does not run, you may choose:

2 REFUND PROCESS

Refunds are issued via your original payment method (PayPal or Stripe).
Funds usually appear within 5–10 business days.

3 DEFERRAL OPTION

If you defer, your enrolment is automatically moved to the next available start date at no extra cost.

Need Help?

For any questions about payments, refunds, or enrolments, please contact:

Enrolments: [email protected]

We are here to support you every step of the way.

Virtual English offers Cambridge-aligned English courses (CEFR A1–C1) developed using the Cambridge EMPOWER curriculum.

Linguaskill testing is delivered via TestEd (NextEd Group). Virtual English is an Australian-based online education provider.

All Cambridge and CEFR references relate to course alignment and preparation only.

Cambridge Assessment English does not deliver or assess these courses.

Enrolment is confirmed upon course intake. Payments are SSL protected.

Ready to start your journey to
confident English?

Join the Waitlist →

(FAQS)

FREQUENTLY ASKED QUESTIONS