TERMS AND CONDITIONS

Last updated 25 Sep 2025

In these terms and conditions, "us", "we" or "our" means VIRTUAL ENGLISH HOLDINGS PTY LTD. It is important to us that you understand these terms and conditions which relate to your use of virtualenglishcourse.com and the App (the "Site &/or App"). If you have any questions, please contact us via the Get in Touch page. 

1. Agreement

a) By accessing and using the Site &/or App, you agree to be bound by these terms and conditions, our Privacy Policy and any other terms and conditions, notices and disclaimers displayed elsewhere on the site relating to your use of the Site &/or App ("Terms of Use"). 

b) We may change the Terms of Use at any time. If we do, an amended version of the Terms of Use will be posted on the Site &/or App. You are responsible for ensuring that you regularly review the Terms of Use and your continued use of the Site &/or App after any changes are made to the Terms of Use will be deemed to constitute your acceptance of those changes. If you object to any changes to the Terms of Use, or otherwise become dissatisfied with your membership of the Site &/or App, your only remedy is to immediately discontinue your use of the Site and/or App and/or terminate your membership in accordance with the Terms of Use 

2. Service and Features

q) We will charge you fees based on whether you purchase a single service or product, or a bundle and we reserve the right to change these fees from time to time without notification to you. We will charge you the item price as shown on the website which includes GST and delivery of goods.

b) All purchases are to be paid for by you prior to the products being shipped or services provided. 

c) To the extent permitted by the Australian Consumer Laws and any other relevant law, we do not warrant that the products or services will be fit for purpose or of a particular merchantable quality.   

d) We do not facilitate refunds for change of mind so please choose carefully. 

e) Further details and any additional terms and conditions relating to any future features and services (including pricing for any future chargeable services) will be made available on the Site &/or App. Any such additional terms and conditions form part of the Terms of Use. 

f) Should we choose in the future to implement a chargeable service or feature, we reserve the right to change the pricing for any chargeable service or feature on the Site &/or App at any time. If you are unhappy with a change of pricing, you are entitled to discontinue your use of the Site or terminate your membership in accordance with the Terms of Use. 

g) In the event of unusual activity, we reserve the right to temporarily or permanently suspend your account and contact you, or any other relevant third party to report such unusual activity.

h) While we use reasonable endeavours to ensure that the Site &/or App are available 24 hours a day, we do not make any representations or warranties that your access will be uninterrupted or error free. Access to the Site &/or App may be suspended temporarily without notice in the case of system failure, maintenance or repair or any reason beyond our control. 

i) We reserve the right to change or discontinue any service or feature of the Site &/or App in whole or in part any time. 

j) You understand that we are not a supplier but are an intermediary agent for you.  As such, you agree to hold us harmless and indemnify us against any costs, claims, liability, legal action and any issues caused (including any consequential loss) as a direct or indirect result of your purchasing products or services from third parties suggested to you through our service.  Although we will provide you with reasonable customer assistance where a third party dispute arises, we are in no way liable for the actions and/or any loss caused by a third party, and by using our service, to the full extent permitted by the law, you agree that you will not join us in any claim or seek compensation from us at any point of time.  We agree to facilitate returns for defective goods or services, however will not be liable for the value of the defective goods or services, as your contract of purchase will be directly with the third party supplier. 

OVERVIEW

We may collect your information in the following ways:

When you provide it directly to us
(in person, by phone, or online)

When you use our Website
(information from your device or browser is recorded)

From third parties such as
service providers, partners,
or linked websites

3. Returns

a) We do not facilitate refunds for change of mind, change of your financial situation or circumstances, so please choose carefully.  

b) To the extent permitted by the Australian Consumer Laws and any other relevant law, we do not warrant that the products or services will be fit for purpose or of a particular merchantable quality. 

c) Where the item you have purchased is faulty or significantly different to the item pictured on the website, please contact us to discuss the situation so that we can reach a suitable outcome in compliance with the Australian Consumer Laws.

4. Subscriptions & Payment Plans

a) Availability of Payment Plans:

Virtual English offers flexible payment plans to make our courses availbale to more students. Details of these plans, including pricing and eligibility, are outlined on each course information page. By enrolling in a course under a payment plan, you agree to our terms and conditions.

b) Payment Schedule:

Payment plans operate on a subscription basis. This means the agreed amount will be automatically charged to your nominated payment method (via Stripe) on a monthly basis for the duration of the plan (usually 12 months, unless otherwise stated). 

c) Authorisation:

By selecting a payment plan, you authorise Virtual English and its payment partners (Stripe) to charge your nominated account for each scheduled payment until the full course fee has been paid. It is your responsibility to ensure that your payment method remains valid and has sufficient funds to cover each instalment. 

d) Missed or Failed Payments:

If a scheduled payment fails (for example, due to insufficient funds or an expired card), you will be notified by email. You will be required to update your payment details immediately. Virtual English reserves the right to:

• Retry the payment at a later date, and/or 

• Suspend your access to course materials until payment is received, and/or

• Terminate your enrolment if payments remain outstanding. 

e) Completion of Payments:

Once all instalments have been paid in full, no further charges will be made. Failure to complete all required payments will be considered a breach of these Terms and Conditions and may result in cancellation of your enrolment and loss of access to course materials.

f) Refunds and Deferrals under Payment Plans:

Refunds and deferrals are handled in accordance with our Refund & Deferral Policy. If a refund is approved, any amounts already paid will be 

returned via the original payment method, and future scheduled payments will be cancelled.

g) Cancellation by the Student:

• Students who enrol under a payment plan are committing to the full course fee.

• If you choose to cancel your enrolment before completing all instalments, you remain liable for the balance of the course fee, unless a refund or deferral is approved under the Refund & Deferral Policy.

• Cancelling your subscription in Stripe without notifying Virtual English does not constitute an approved cancellation and does not release you from your financial obligations.

• If you wish to cancel your payment plan, you must contact [email protected] in writing. Approved cancellations will be confirmed in writing by Virtual English. 

h) Virtual English’s Right to Cancel Payment Plans:

• Virtual English reserves the right to cancel or suspend a student’s payment plan and enrolment if: 

○ Repeated payment defaults occur and are not resolved within a reasonable timeframe, or

○ The student is found to be in breach of the Code of Conduct, Terms and Conditions, or other policies that govern enrolment.

• In such cases, the student will be notified in writing, and access to course materials may be suspended or permanently withdrawn.

• Where Virtual English cancels an enrolment due to non-payment or breach of conduct, the student remains liable for any outstanding balance unless otherwise agreed in writing. 

• Where Virtual English cancels a course or enrolment for reasons outside of the student’s control (e.g., class minimums not being met), the student will be offered a full refund or deferral in accordance with the Refund & Deferral Policy. 

i) Changes to Payment Plans:

Virtual English reserves the right to update or change the terms of its subscription or payment plan offers. Any changes will apply to new enrolments only and will not affect payment plans already in progress.

5. Use of the Site &/or App and
Prohibited Activities

a) You agree not to use the Site &/or App (or contact any other member of our Site &/or App) to: 

i) defame, abuse, harass, stalk, threaten or otherwise offend others; 

ii) engage in or promote any surveys, contests, pyramid schemes, chain letters, unsolicited e-mailing or spamming; 

iii) impersonate or create a profile for any person or entity; 

iv) promote, or provide information about, illegal activities or conduct; 

v) promote racism, bigotry, hatred, harassment or any kind of harm against any group or individual; 

vi) exploit any person under the age of 18, or to solicit information from anyone under 18; or 

vii) solicit money, passwords or personal information from any person. 

b) You also agree not to  

i) use any robot, spider, or other device or process to retrieve, index, or in any way reproduce or circumvent the navigational structure or presentation of the Site &/or App; 

ii) "frame" or "mirror" any part of the Site &/or App without our prior written authorization; 

iii) use code or other devices containing any reference to the Site &/or App to direct other persons to any other web page; 

iv) except and only to the extent permitted by law, modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Site &/or App or cause any other person to do so. 

c) The Site &/or App are for the personal use of individual members only. Businesses, groups, organizations and companies are prohibited from registering as members. The Site &/or App must not be used for commercial endeavours, including advertising, selling or hiring products or services, collecting names and/or email addresses or sending unsolicited emails. Unauthorised framing / linking to the Site &/or App is prohibited. 

d) We have no obligation to monitor any member's use of our Site &/or App, however, we reserve the right at all times to monitor, retain and disclose any information as necessary to satisfy any applicable law, legal requirement, police investigation or governmental request. 

6. Online Payment

a) We may provide a third-party payment facility service provider for you to pay for any services from us and you agree to operate in accordance with the terms of that payment gateway or facility.  

b) We will not store any of your financial data such as passwords or credit card numbers on our website or in our systems – if you provide such details to the third party payment facility service provider, they will be wholly responsible for appropriate storage of your data and you hold us harmless for any loss or damage you may suffer as a direct result of your use of that gateway or facility.   

c) We will use best endeavours to provide a third-party payment facility that is reasonably priced, secure and easy to use however we cannot warrant their services and we reserve the right to change the third-party payment facility service provider at any time with no notice to you.   

d) If you have an issue with the third-party payment facility, please make contact with us and we will assist where possible to have it resolved.   

7. Intellectual Property

a) We own and retain all proprietary rights in and relating to the Site &/or App excluding the intellectual property of Cambridge in the courses. Proprietary rights in and relating to the Site &/or App must not be used in any way without our prior written consent.

b) You warrant that any Content that you post or transmit on the Site &/or App, or otherwise transmit to any other member of our Site &/or App by any other means, will not infringe the intellectual property rights of any third party. 

c) Subject to our obligations under Privacy Policy you grant us the right to use, reproduce, publish, store, modify or transmit, in any form or by any means, in whole or part, your Content for any purpose. You warrant that you have the right to grant us such rights. 

d) No person may use, reproduce, publish, store, modify or transmit, in any form or by any means, in whole or part, any Content posted or transmitted on our Site &/or App, or otherwise transmitted to any member of our Site &/or App, other than their own Content, without the express written permission of the relevant owner. 

e) If you believe that any Content has been posted or transmitted on the Site &/or App, or otherwise transmitted to any member of our Site &/or App by any other means, in violation of your rights, please send us an email via the Contact Us page. 

8. External Activities

a) From time to time, we may promote, advertise, or sponsor functions, events, offers, products, services, competitions or other activities that may be conducted offline and may be conducted by third parties (External Activities). 

b) External Activities may be subject to separate terms and conditions. 

c) You acknowledge that you participate in any External Activities entirely at your own risk. 

d) In relation to External Activities conducted by any third party (even if such third party has been contracted by us or we are associated with such activity), we do not accept any liability for any loss, damage, cost or expense that you suffer or incur as a result of or in connection with your participation in such External Activities. 

e) In relation to External Activities conducted by us, to the maximum extent permitted by law, we exclude all implied representations and warranties which, but for the Terms of Use, might apply in relation to your participation in relation to such External Activities. To the extent that our liability cannot be excluded by law, our maximum liability to you will be limited to the amount paid by you (if any) for your participation in the event. 

9. Third Party Websites and Advertising

a) From time to time, the Site &/or App may feature or display hyperlinks and pointers to websites operated by third parties. Such websites do not form part of the Site &/or App and are not under our control. We do not accept any responsibility for the contents of any such hyperlink or linked website. If you link to any third party websites you leave the Site &/or App entirely at your own risk. 

b) From time to time, the Site &/or App may also feature or display third party advertising. By featuring or displaying such advertising, we do not in any way represent that we recommend or endorse the relevant advertiser, its products or services. 

10. Limitation of Liability and Indemnity

a) You acknowledge that you use the Site &/or App at your own risk. 

b) You acknowledge that we are not responsible for, and accept no liability in relation to, your use of and conduct in connection with the Site &/or App, or any other members' or third party suppliers’ use of or conduct in connection with the Site &/or App, in any circumstance. 

c) You agree to indemnify us for any loss, damage, cost or expense that we may suffer or incur as a result of or in connection with your use of or conduct in connection with the Site &/or App, including any breach by you of the Terms of Use. 

d) To the maximum extent permitted by law, we exclude all implied representations and warranties which, but for the Terms of Use, might apply in relation to your use of the Site &/or App. In particular, we do not make any representations or warranties that the Site &/or App will be uninterrupted or error free. Nor do we make any representation or warranty about the likelihood of any outcomes of your use of the Site &/or App. 

e) To the extent that our liability cannot be excluded by law, our maximum liability to you will be limited to the total amount paid by you (if any) for any chargeable service or feature on the Site &/or App purchased by you during the term of your membership. 

f) In no circumstances will we be liable for any indirect, punitive or consequential loss or damages; loss of income, profits, goodwill, data, contracts, use of money; or loss or damages arising from or in any way connected to business interruption of any type, whether in tort, contract or otherwise. 

11. General

a) No partnership, joint venture, employment, or agency relationship exists between you and us as a result of the Terms of Use or your use of the Site &/or App. 

b) The Terms of Use represent the entire agreement between you and us regarding your use of the Site &/or App. 

c) If any provision of the Terms of Use is held to be invalid, the remainder of the Terms of Use shall continue in full force and effect. 

d) You agree that the Terms of Use will be governed by the laws of Queensland. 

12. Membership

a) You may become a member of the Site &/or App upon paying the membership fee.

b) You must be at least 18 years old to become a member of the Site &/or App. You must not attempt to register if you are under 18 years old. 

c) As a member, you will also have the ability to access features and services available on the Site &/or App (such as Subscription services or any chargeable service or feature that becomes available from time to time). 

d) To make purchases online, you must be a member.

e) When registering as a member of the Site &/or App, you must provide us with accurate, complete and up-to-date information as requested. It is your responsibility to inform us of any changes to that information. You may do this at any time by accessing your Account page on the relevant Site &/or App. 

f) As a member of the Site &/or App, you are permitted to create one profile for yourself on that Site &/or App. You must not create multiple member profiles on the one Site &/or App.

g) All personal information you provide to us will be treated in accordance with our Privacy Policy

h) You are responsible for maintaining the confidentiality and security of your login and password and wholly responsible for all activities that occur under your login and password. You agree to immediately notify us of any unauthorised use of your login or password. You must ensure that you exit from your account at the end of each session.

i) We may at any time request a form of identification to verify your identity and/or your compliance with the Terms of Use. 

13. Termination and Suspension

a) You may terminate your membership of the Site &/or App for any reason only by providing written notice to us. You can provide notice of termination by:

i) selecting 'cancel account' within your Account settings and following the instructions; 

ii) mailing it to our postal address listed on the Privacy Policy page; or

iii) emailing us via the Get in Touch page.

b) We reserve the right to, without limitation, do any or all of the following in relation to your membership: 

i) suspend your membership;

ii) permanently or temporarily hide all or part of your member profile;

iii) modify your member profile;

iv) terminate your membership for any reason by providing notice to you by email;

v) terminate your membership immediately without notice to you if you have committed a breach of the Terms of Use;

vi) deactivate your membership if you have not used the Site &/or App for a period of 12 months or more (from the date of last use); and/or

vii) permanently or temporarily block your access to all or part of the Site &/or App.

NO SPAM, SPYWARE, OR SPOOFING

To protect our community and services, the following rules apply:

No Spam or Malicious Content

You may not engage in spam, spyware, spoofing, or similar activities—whether directed at us or other users.

No Harmful
Uploads

You must not use the Website to send, upload, or distribute spam, viruses, or any illegal or prohibited content.

No Unauthorised
Mailing Lists

You may not add any user or member to your mailing list without their written consent.

Security
Monitoring

We may scan and filter messages to detect spam, viruses, phishing attempts, or other harmful activity.

Report
Issues

If you encounter spam, spyware, or spoofing on our Website, please report it to us using the contact details provided below.

STORAGE & SECURITY

  • Your personal information is stored on secure servers, which may be located internationally. By using our services, you consent to this transfer and storage.

  • We work with trusted providers who apply technical and security safeguards to protect your data. While these measures reduce risks of loss, misuse, or unauthorised access, no system can guarantee absolute security.

Ready to start your journey to
confident English?

Join the Waitlist →

© 2025 Virtual English Holdings Pty Ltd

CONTACT US

If you have a question regarding this Privacy Policy, would like to amend your Personal Information stored securely by us or you would like to make a complaint, please contact the Privacy Manager at: