PRIVACY POLICY
Last Updated: 25 September 2025
We value your privacy and are committed to protecting your personal information. Please read
this Privacy Policy carefully as it explains how we collect, use, store, and share your data.
OVERVIEW
Virtual English Holdings Pty Ltd (trading as “Virtual English”) sells the LinguaSkill Test through Cambridge and the Cambridge EMPOWER 2nd Edition English courses.
This Privacy Policy applies to our website (www.virtualenglishcourse.com) and all related websites, applications, services, and tools (together, the “Website”).
By using our Website, you consent to the collection, storage, use, and disclosure of your information in accordance with this policy. Unless you give written consent, we will never sell, license, or rent your personal information to third parties for marketing purposes.
We comply with the Australian Privacy Principles and also adopt practices from the EU-US Privacy Shield and APEC Cross Border Privacy Rules to protect international users.
OVERVIEW
We may collect your information in the following ways:
When you provide it directly to us
(in person, by phone, or online)
When you use our Website
(information from your device or browser is recorded)
From third parties such as
service providers, partners,
or linked websites
WHAT WE COLLECT
CONTACT DETAILS:
name, phone number,
email, physical address
PAYMENT DETAILS:
credit card or bank
account numbers
COMMUNICATIONS:
feedback, survey responses,
and any correspondence with us
WEBSITE DATA:
device type, IP address,
geo-location, traffic logs,
ad interactions, and referring URLs
IDENTIFY VERIFICATION:
documents or details used
to confirm your identity (government-
issued ID, answers to security questions)
THIRD-PARTY INFORMATION:
demographic data,
credit check information, or other details(e.g., credit bureaus, partner services)
HOW WE USE YOUR INFORMATION
We collect and use your personal information to:
Provide services and customer support.
Process payments and manage billing.
Send you updates, newsletters, or service announcements.
Conduct research, surveys, and service improvements.
Detect and prevent fraud, breaches, or unlawful activity.
Enforce our Terms of Service and policies.
Verify accuracy of information with third parties.
Contact you via phone, text, email, or mail.
Aggregate or anonymize data for reporting.
Manage disputes, resolve problems, and collect fees.
Provide you with marketing and promotions (based on your preferences).
YOUR CHOICE & OPTING OUT
You may withdraw your consent at any time
though this may limit your
use of our services.
You may opt out of
marketing communications by contacting us directly.
USE OF COOKIES
(a) We (or third parties) may use cookies, pixel tags, flash cookies, or other local storage.
A cookie is a small file stored on your device until it expires or you clear it (usually 7–30 days).
(b) Cookies help us provide services: identify you as a user, remember preferences, customize promotions/ads, measure effectiveness, analyze usage, and ensure security.
(c) Cookies may collect personal information. This Privacy Policy applies. You can disable cookies in your browser, but some services may not work fully.
(d) You may encounter third-party cookies we don’t control (e.g., user-created pages). We are not responsible for these.
(e) Our site may link to third-party websites/apps (Linked Sites). They may collect personal info through cookies.
We are not responsible for Linked Sites and recommend reading their privacy policies.
If you wish to restrict or block cookies you can set your internet browser to do so
- click on the following link for more information: www.aboutcookies.org.
DISCLOSURE TO THIRD
We may disclose your personal information to:
Enforce policies or comply with legal requests.
Resolve claims or protect someone’s rights or safety.
Our staff, contractors, advisors, or related entities.
Service providers such as IT, payment processors, or marketing support.
Credit agencies (e.g., in case of missed payments).
Third parties to whom you expressly ask us to send.
Future entities in case of merger or acquisition.
NO SPAM, SPYWARE, OR SPOOFING
To protect our community and services, the following rules apply:
No Spam or Malicious Content
You may not engage in spam, spyware, spoofing, or similar activities—whether directed at us or other users.
No Harmful
Uploads
You must not use the Website to send, upload, or distribute spam, viruses, or any illegal or prohibited content.
No Unauthorised
Mailing Lists
You may not add any user or member to your mailing list without their written consent.
Security
Monitoring
We may scan and filter messages to detect spam, viruses, phishing attempts, or other harmful activity.
Report
Issues
If you encounter spam, spyware, or spoofing on our Website, please report it to us using the contact details provided below.
STORAGE & SECURITY
Your personal information is stored on secure servers, which may be located internationally. By using our services, you consent to this transfer and storage.
We work with trusted providers who apply technical and security safeguards to protect your data. While these measures reduce risks of loss, misuse, or unauthorised access, no system can guarantee absolute security.
CONTACT US
If you have a question regarding this Privacy Policy, would like to amend your Personal Information stored securely by us or you would like to make a complaint, please contact the Privacy Manager at:
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